30-Day Return Window
You may request an eligible return within 30 calendar days of receiving your order. Email contact.lockergoods@gmail.com with your order number and the reason for your request.
Requests submitted after 30 days from delivery are not eligible under our standard return policy. This does not limit rights or remedies available under applicable law.
Return Eligibility
For a change of mind, fit, or size preference, items must be unworn, unwashed, unused, and in their original condition, with original tags attached where supplied. Include original packaging when available and provide an order number or other proof of purchase.
These condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
How to Request a Return
- Contact us within 30 calendar days of delivery.
- Provide your order number, the item to be returned, and the reason. Include photos of damage, defects, or incorrect items when possible.
- We will review your request and provide return instructions, the return destination, and shipping arrangements.
- Send an approved return within 14 calendar days of receiving our instructions. Keep your shipping receipt and tracking information.
Contact us before sending an item back. Do not use our contact address as a return destination unless we confirm it in our instructions.
Return Shipping Costs
- Change of mind or customer-selected size: The customer pays the carrier's return shipping charge. We do not provide a prepaid label for these returns.
- Damaged, defective, or incorrect items: lockergoods covers necessary return shipping through a prepaid label or another arrangement confirmed by email.
We do not charge a restocking fee. Free outbound shipping does not mean all return shipping is free.
Damaged, Defective, or Incorrect Items
Inspect your order after delivery and contact us promptly if there is a problem. We will review the issue and arrange an appropriate replacement or refund. If a replacement is unavailable, we will offer a refund.
Refund Review and Issuance
We inspect returned items and notify you of the outcome within 5 business days of receiving them. Approved refunds are issued to the original payment method within that review period.
An approved refund includes the amount paid for the returned item and applicable refundable tax. Customer-paid return shipping for a change of mind or size preference is not reimbursed. No outbound shipping deduction applies because standard outbound shipping is free.
After we issue your refund, allow approximately 10 business days for it to appear in your account. Posting time depends on your bank or payment provider. Contact us if it has not appeared after this period.
Exchanges
Contact us to request a different size or item. Exchanges depend on availability. If an exchange cannot be arranged, you may return an eligible item for a refund and place a new order. The return shipping rules above apply.
Order Changes and Cancellations
Email us as soon as possible to request a change or cancellation. Orders that have not entered fulfillment can be canceled and refunded. Changes or cancellations may not be possible after fulfillment begins. Shipped orders remain subject to this return policy.
Contact Information
Store Name: lockergoods
Address:
7 Atlantic Rd, Pennsville, NJ 08070, United States
Email:
contact.lockergoods@gmail.com
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
(EST/EDT), excluding U.S. public holidays.